A student union president at Ryerson University in Toronto — another recipient of the mystery packages — told the CBC that Amazon would not say who is sending the items, citing privacy reasons. This story has been updated to include Amazon's statements to Fox News. The cheap items inside the boxes range from USB-powered humidifiers to rechargeable dog collars. Part of a larger trend? But the packages just keep coming. According to a February report from Brand Finance , a consultancy firm, Amazon has become the most valuable brand in the world, supplanting Google. The source added that all reviewers in the U.
They have continued to arrive at a rate of one or two a week, about 25 in all. She spoke with Amazon's customer service in an effort to identify who had sent the item, but got nowhere after repeated calls. A student union president at Ryerson University in Toronto — another recipient of the mystery packages — told the CBC that Amazon would not say who is sending the items, citing privacy reasons. Mike and Kelly Gallivan, of Acton, said the first package arrived in October. The Jeff Bezos-led company also did not address with Fox News why Nikki had difficulties getting Amazon's customer service teams to take her requests seriously. The Amazon spokesperson added that in its investigations so far, it has not found customer review abuse to be the motivation. According to a February report from Brand Finance , a consultancy firm, Amazon has become the most valuable brand in the world, supplanting Google. Amazon has repeatedly stated that it is guided by four principles: This story has been updated to include Amazon's statements to Fox News. Earlier this month, a Massachusetts couple told The Boston Globe they are receiving mystery packages that may be part of an elaborate fake reviews scam. Scammers may be taking advantage of Amazon's platform, which provides everything from shipping to storage for third-party vendors, a service known as Fulfillment by Amazon FBA , a huge growth driver for the company. Email The customer, who ordered mascara, originally thought the shipment was a mistake. But the packages just keep coming. A source close to the matter said that Amazon invests heavily in making sure the customer review system is one customers can trust. The Daily Beast has reported that customers, including one by the name of Nikki, are being sent items they did not purchase, such as Bluetooth speakers, LED lights and sex toys. The source added that all reviewers in the U. In addition to U. Part of a larger trend? Shawn Wiskar, University of Regina Students' Union vice-president of student affairs, says his facility has received at least 15 random packages with products ranging from iPad cases to male sex toys. Finally, she was asked to send in a subpoena with a host of information she did not possess, including the name, credit card and bank number of the person who mailed the sex toy. We remove sellers in violation of our policies, withhold payments, and work with law enforcement to take appropriate action. But when its customers are repeatedly getting sent sex toys on an unwanted basis and it has not yet figured out how to solve the issue, its reputation for unrelenting customer service may be at stake. She contacted Amazon in an effort to identify who had sent the item, but got nowhere after repeated calls. The cheap items inside the boxes range from USB-powered humidifiers to rechargeable dog collars.
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